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After we updated our Unity SDK to version 7.9.0, we encountered a problem where all existing users were recalculated as new users, and the data on the analytics dashboard became completely abnormal. It seems like the users' IDs were changed. How can we resolve this issue?

I am in the middle of setting up our project to use Game Analytics mostly to get insights into balancing and collecting errors. We plan on supporting other platforms like the Switch. GameAnalytics does not seem to support that platform. Is there a way to use only one configuration for all platforms? We will never need IAP stats and will not be on Android or iOS.

Hi, I'm getting an error on load from the latest SDK on Android: 08-07 01:04:03.905 9251 9389 W System.err: java.lang.ClassNotFoundException: com.huawei.hms.ads .identifier.AdvertisingIdClient 08-07 01:04:03.905 9251 9389 W System.err: at java.lang.Class.classForName(Native Method) 08-07 01:04:03.905 9251 9389 W System.err: at java.lang.Class.forName( Class.java:454 ) 08-07 01:04:03.905 9251 9389 W System.err: at java.lang.Class.forName( Class.java:379 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.utilities.Reflection.invokeStaticMethod( Reflection.java:64 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.utilities.Reflection.getAdvertisingInfoObject( Reflection.java:16 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.utilities.Reflection.getAdId( Reflection.java:23 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.utilities.GAUtilities.getOAID( GAUtilities.java:252 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.device.GADevice.getOAID( GADevice.java:246 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.state.GAState.getEventAnnotations( GAState.java:1187 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.events .GAEvents.addEventToStore( GAEvents.java:369 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.events .GAEvents.addSessionStartEvent( GAEvents.java:476 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.state.GAState.startNewSession( GAState.java:944 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.state.GAState.internalInitialize( GAState.java:1614 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.GameAnalytics$14.execute( GameAnalytics.java:435 ) 08-07 01:04:03.905 9251 9389 W System.err: at com.gameanalytics.sdk.threading.GAThreading$1.run( GAThreading.java:32 ) 08-07 01:04:03.905 9251 9389 W System.err: at java.util.TimerThread.mainLoop( Timer.java:562 ) 08-07 01:04:03.905 9251 9389 W System.err: at java.util.TimerThread.run ( Timer.java:512 ) Alain-Daniel

I have two projects. One recieves analytics from my dedicated server and the other from my client. Recently I have found out my analytics from my server is working but the one from my client doesn't. It somehow seems to be "stuck". How can I resolve this?

I am using the Unity SDK to integrate Game Analytics into my UWP platform. I have added the SDK to my Unity project and coded the initialization for the SDK. After building the UWP project, I added the required code to the package.appxmanifest. (First problem: The text editor pointed out that I must declare the publisher, which was missing in GA document.) When I add attribute Publisher I face a new error : "registration of the app failed. [0x80073cf3] windows cannot install package bigfishcube.cookingtime-restaurantgame_1.0.0.0_x86__pw5avfs4y4a6j because this package depends on a framework that could not be found. provide the framework" I solved it by replacing below code : <PackageDependency Name="Microsoft.VCLibs.110.00.UWPDesktop" MinVersion="11.0.61135.0" Publisher="CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US"/> <PackageDependency Name="Microsoft.VCLibs.140.00.UWPDesktop" MinVersion="14.0.24217.0" Publisher="CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US"/> When I built the project in Visual Studio (debug - local machine), it ran without any errors. However, upon changing scenes in the game, it crashed, and I received this error message: 'Unhandled exception at 0x00007ffb2a52ef63 (gameanalytics.uwp.dll) in CookingTime.exe: 0xc0000005: access violation reading location 0x0000000000000000.'"

Seems that AB is broken? It shows entirely different metrics than the other dashboard (see screenshots). Retention on the same day shows in AB at 59% and 50% while in the dash at 48%. How is that possible?

Instead of the funnel showing step completion for users on the given days, it yields no results instead. I'm unsure if this is a bug or if this particular filter is somehow incompatible with funnels.

Unable to receive hit data from the game

Usually we integrated GA since the game was in beta, and would like to clear all data before the game launch. Is there any way that we can do this? Thanks!

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