Funnels not showing any players
in progress
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Samuel Sewall
Hey there my funnels within my game "Cartier" within "The New Face" org are not functioning at all. For events that happen every single time reliably I'm seeing 0% of players get through them or even try to get through the funnel. It seems like the funnel feature is broken?
Thanks,
Samuel
Nikolaj Ahlberg-Pedersen
in progress
Nikolaj Ahlberg-Pedersen
hi Samuel Sewall. I just looked a the game and the Funnels defined.
The first step defined for all these 3 is a progression event with a "start" status and specific level/event name. I used the Explore Tool to find users/events for that particular event and I saw nothing.
You can use the Explore tool to select the same Progression event, status=start and the event id to verify.
If there are no users in the 1st step of a funnel then all other steps will have 0 as well.
You are saying it is happening every single time, but I cannot see any data. I would recommend looking at the integration code to make sure the SDK is sending events. You can turn on "verbose" logging in our SDK and check the logs once the game is compiled. Also use the LiveFeed in our tool (Realtime feature) to verify events are coming in. Hope this helps!
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Samuel Sewall
Hey Nikolaj Ahlberg-Pedersen, hmmm that's quite odd, I selected "Start" inside the unreal API but it's returning "fail" to your system on the progression. Doesn't really matter to me as I don't really have a fail state progression reporting but it may be broken for other people.
Nikolaj Ahlberg-Pedersen
Samuel Sewall: Thanks for the info. We will look into this.. Are you using blueprint or calling it directly in Unreal code?