Realtime page completely blank after preloader
complete
J
John
We have two games, and only one game has this issue.
Game 215872 only shows a blank page when we select 'Realtime'. The second game (248601) behaves as expected.
Developer tools in chrome reports this error (that may not be irrelevant): TypeError: Cannot read properties of null (reading 'toLowerCase')
Nicky Toma
complete
Nicky Toma
under review
J
John
Looks like the issue resolved itself today. Maybe something to do with backend ingestion over the date rollover. In any case, I guess waiting a day got me working.
Nicky Toma
John: Hi John! Sorry for the late response here! I think I did respond to the inquiry in the support form that we got. Yes you are right, you need to wait a day for data to be able to be viewed on the dashboards and explore tool, as we only show data there for currentDay-1
J
John
Nicky Toma: Thanks Nicky, but this issue was different. The realtime page was actually, completely blank. No text whatsoever, even the GameAnalytics header buttons & navigation bar were missing. It seemed like a website error rather than a data error. As I said, it seems to have resolved itself, so I'm hoping things will continue to work. Thanks!